Q: Does the price that I see include set up and delivery?

A: Yes, the price includes setup and delivery although additional travel fees may apply for areas farther out.  

Q: Do you deliver your inflatable party rentals to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: Does the standard 4 hour rental time include your set up time?

A: No. We arrive early to set up your inflatable so you get the entire rental time to play.

Q: When do you set up your bounce houses and water slides?

A: That depends on how many rentals we have going out on that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call before to confirm that someone will be at the party location. 

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. We pride ourselves in providing some of the cleanest and newest looking inflatables in the Port Saint Lucie and West Palm Beach area. Bounce house rentals are clean and disinfects after every rental and we guarantee that you'll be satisfied..

Q: Do we have to keep our inflatable party rental plugged in the entire time?

A: Yes, unless otherwise specified in safety training (kids should be removed from the jump and the blower should be turned off in high winds). A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: Parks are great for many reasons. We love setting up at parks. However, keep in mind that most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What forms of payment do you accept? 

A: We accept Cash, Checks and Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please call us 24 hours in advance and we will cancel the order.

Q: Do you require a deposit?

A: Unlike many of our competitors, Bouncing All Around and Party Rentals does not require deposits for orders over $70.

Q: How big are the Inflatables?

A: Most of our Inflatables (all of our character Bounce house for example) are 13' x 13' or 15´x15'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Big Inflatables need more room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the inflatables.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big Water Slides or Inflatables? Any special requirements?

A: Check the requirements listed with each Inflatables or water slides. Also, make sure you have at least a 4´ access to the area where it will be set up. The inflatables can weigh up to 850 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

If you have additional have a questions? Please Call or Email: bouncingallaroundllc@gmail.com  (561) 260-3943 to (772) 924-6558